The Street Division's website was created to assist citizens in obtaining information about Street Division repairs and services. Through the Service Request page you will be able to create and review the status of your service request online. The Tour & Online Help offers an overview of how to create service requests for Street Division using the map and text method. It also offers help on how to review the status of previously submitted service requests.
If at any time you are unable to complete a service request or cannot find the information you need, please contact a Street Division Customer Service Respresentative at 619-527-7500.
To go directly to your area of concern please choose:
To begin your service request: Click Here.
To create your service request you will be asked to "choose" your method of entry. Your options are the Map method or the Text method. Both methods require the customer information to be completed at the end.
Text Method allows users to complete their service request by answering questions regarding the problem. Accuracy is important in regard to location and problem type.
Address or Intersection: You can complete the location information with an exact address/hundred block and street name or you may use street intersections to complete the location information.
Location Description: Use a brief description to give more details on the location.
Type of Problem: Choose the type of problem you are reporting from the drop down menu.
Describe Problem: You will have 255 characters to explain your request. Please be as precise as possible in your description. Helpful information would include where the problem is noticed and when.
Once you have filled in all the information, click on Continue to proceed to the Customer Information screen.
Step 1 - Problem vicinity
Select one of the following Options:
Step 2 - What is the problem related to ?
What is the Problem related to?: Choose a problem type from the drop down list.
Step 3 - Retrieve Map
Get Map: Click on the "Get Map" button and the mapping program will take you to the location or area you have pre-selected. Use the tool buttons on the left side of the page to "Zoom In", "Zoom Out", "Pan" to better view the street or problem item.
Step 4 - Select Item
Identify: The symbol displayed would represents the problem item that you selected. Click on the "Identify" button to choose your problem item (For eg. Street Section, Intersection, Traffic Signal, Storm Drains or Street Lights). Once the item is selected on the map, it will be highlighted in yellow.
Step 5 - Finalize Selection
Continue: The "Continue" button is displayed after the problem location is selected using either the "Identify" button or the "Select Street" button. Click on the "Continue" button if you are statisfied with your selection. You can add any additional comments that you feel are important to help Street Division resolve your issue in the following page.
Location Description: Be as accurate as possible. Include House number and Street Name. If the problem doesn't have a specific address then give an accurate description of the location with reference to landmarks or other information which will help Street Division locate the problem.
Describe Problem: This field will allow you to provide information concerning the discrepancy you are reporting.
Once you have filled in all the information, click on "Continue" to proceed to the Customer Information screen.
Simple procedure to create a Service Request using the Map Method
Customer Information: In order to provide you with the best possible customer service, please complete the screen completely and accurately. All fields on this screen are required. Customer Information is confidential and is used only by the Street Division. On occasion it may be necessary to contact you for additional information to complete your service request. Once your service request is completed your email address is used to send a confirmation notice that will include your service request notification number.
Map - Status Tools
The Map method's navigation bar consists of the following map navigational and notification search tools that will allow you to select, search and pin point map areas.
Pan: This function allows you to move the map without zooming in or out. Position your cursor anywhere on the map, click and hold the left mouse button, and drag the map to the area you would like to view.
Area-Selection Zoom In: This function allows you to zoom in closer to areas on the map. To use the zoom in tool, click on the tool and use your mouse to draw a "box" around the area you want to zoom to. Simply place the cursor at one corner of the area, click and hold the left mouse button, and drag the cursor to the other corner of your area and release.
Area-Selection Zoom Out: This function allows you to zoom out to view a larger map area. To use the zoom out tool, click on the tool and use your mouse to draw a "box" just like you would to zoom in. The smaller the box, the more you zoom out.
Direct Zoom In: Click on the "Zoom In" button to do a direct zoom in to a preset level.
Direct Zoom Out: Click on the "Zoom Out" button to do a direct zoom out to a preset level.
Direct Pan: Click on the "Pan" button first. Position your cursor anywhere on the map, click and hold the left mouse button, and drag the map to the area you would like to view.
Identify: Click on the "Identify" button when you are ready to select an item / inventory to which you are reporting the problem.
Select Street: Click on the "Select Street" button to select a street that relates to the problem. Click on this button and then click on the street in the map that you are reporting the problem.
Get Map: Click on the "Get Map" button to load the map based on your selection criteria of Address or Intersection/Community/Zipcode and Problem type. Also select "Street section" or "Intersection" if displayed beneath Problem type before clicking on "Get Map" button.
Legend for Symbols
Street section: This symbol identifies a Street section.
Intersection: This symbol identifies an Intersection.
Storm Drain: This symbol identifies a Storm Drain.
Street Light: This symbol identifies a Street Light.
Traffic Signal: This symbol identifies a Traffic Signal.
View status of a Service Request
Get Current Status: If you have created and submitted a request for service through the Service Request website, you will soon receive an E-mail with a 12 digit number indicating the "Notification Number" that has been assigned to your request. This number, when entered in the "Get Current Status" field, will allow you to check on the status of your request. The results will be displayed with an explanation of what each status means.