Frequently Asked Questions

What is Customer Account Management (CAM) and what does it do?
It is an integrated account registration system developed by the City of San Diego allowing the public to create a single username and password for access to multiple City web services on the City's Web site, such as Job Applications.

How do I register?

• Click on the Register Now link on the Customer Account Management page
• Fill in the form - you will need to provide your full name and a valid email address, pick a hint question, and provide a password.
• You will be sent an activation email.
• If you registered as part of signing up for a specific City web service, the activation email also will log you in to the web service.

What's that funny picture with the distorted numbers?
It is a "Captcha" image. They are used throughout the Internet to prevent non-human users from filling up forms with advertisements and other obnoxious things. Our Captcha image is case sensitive!

I can't read that image. What do I do?
Click on the Recycle icon and the system will generate a new image. You may also click on the Speaker icon to hear what letters and numbers are in the image.

What is an activation email?
When you register, an email is sent to the email address you provided. It has a link in it you need to click to complete your registration.

Why do I have to activate?
This ensures that you have typed in a valid email address so you can do things like reset your password.

What can I do if I never get the activation email?

• Be sure to wait at least 15 minutes. There may be delays in the Internet.
• Check to see if your spam filter did not reject the email from us. It may be in a junk folder.
• Reregister. It is likely you mistyped your email address.

My email address has changed. Can I reset it?
Yes, you can update your email address at any time.

• Click on the Register Now link on the Customer Account Management
• Log in to access your account - you will need your original email and your password to do this.
• Click on "Update Profile"
• Change your email address and click "Submit"
• You will be logged out. The next time you log in, you will use your updated email address.

I forgot my password. How do I retrieve it?
Once you have lost a password, you cannot retrieve it, and you will have to reset it.

• Click on "Lost Password?" on the Customer Account Management page
• Enter your email address. Click "Submit"
• You will then be asked to answer your hint question. Your answer is case sensitive. Click "Submit".
• A new password will be sent to you at your email address. It is effective immediately in all City of San Diego web services you use.

Can I change my password?
Yes, you can change your password at any time.

• Click on the Account Maintenance link on the Customer Account Management page
• Log in to access your account - you will need your original email address and your password to do this.
• Click the "Change Password" link
• Enter your current password and a new password. Confirm the new password and click "Change"

I know my email address, but can't remember my hint. Can you reset my password for me?
Yes, though there may be a delay. Please email btaxebilling@sandiego.gov. with "Reset my Password" as the subject line. In the email, please provide your full name. A new password will be emailed to you within two business days.

My email account is no longer valid. Can I still log in?
Yes, but we suggest changing your email to a valid address as soon as you can. Just like resetting your password, your updated email address is effective immediately.

I have a question about the web service I'm using.
Please contact the department that operates the web service for answers to their application. The Customer Account Management service only handles your login and password questions to allow access to various other web services on the City's Web site.

What do you do with my personal information?
Please refer to the City of San Diego Privacy Notice.

I don't want to be in your system anymore. How do I remove my account?
Please send an email to btaxebilling@sandiego.gov with "Remove my Account" as the subject line. In the email, please provide your full name. Your request will be responded to within two business days. Please note that if you remove your Customer Account, you will no longer be able to access any of the City of San Diego web services you signed up for using the Customer Account Management system.

I have a question you have not covered here. What do I do?
Please send an email to btaxebilling@sandiego.gov. Your inquiry will be responded to within two business days.